How Do You Determine a Load of Laundry?
This depends on the laundry service plan you select. For Plan A, your selected option
determines how much load you would be doing. For Plan B (Pay as you go) there is no limit on how
much load we'll do for you.
How Many Load of Laundry Would I Need?
See the plan description on this page that gives you an idea of what options are
available.
If you have to do shirts, pants, sheets and towels, we recommend selecting
the normal option. If you are a high traffic person, select the Heavy Plan. If you
are not sure, select the Pay-As-You-Go plan.
Can I use my Own Laundry Bag?
Unfortunately, you cannot use your own laundry bags. Dorm Mom provides you with specially made laundry bags free of charge to ensure the bags receive special care and properly accounted for. Only the laundry bag you receive from Dorm Mom would be acceptable during pickup.
What If I Needed More Laundry Done After Sign-up?
Simply come on the website, click "My Account" and change your plan. Allow a week to receive any additional bags. You can also call 1-877-478-5332 or send an email to info@dormmom.com to request any change to your laundry account.
Can I Select What Detergent and/or Bleach to Be Used?
Sure, you can tell us what detergent or bleach you would like to be used on your cloths. When you sign up, you are able to select your favorite detergents to get the level of clean and perfumed smell you are accustomed to. If you do not make a selection, we would use the best product out there that gives the best clean.
What Do I do if I Miss an Item of Clothing?
We would ensure that all clothing items we get from you are returned cleaned and neatly folded. In the case something is missing, we would ensure you get it back or your next wash will be free. We would also re-imburse you for the lost item after making sure, the loss was caused by Dorm Mom. We would keep an inventory of each load and make sure everything is returned.
How Do I cancel My Service?
You can cancel at anytime and get a refund of the unused portion of the fees you paid for the service. Refunds are made according to out Refund Policy To cancel, send an email to support@dormmom.com or go to "My Account" on the website and click Cancel Service.
What if I have special clothing that need extra care?
Print out and fill in the Special Care tag on what special care your item of clothing requires and place it on the item before placing in laundry bag. We would ensure adherance to your selection.