Laundry Can Be a Hassle

Weekly Pick-Up For the Whole Semester

What We Do

As part of our committment to service quality and customer satisfaction, we offer the following laundry services. You could use one or a combination of services

Wash, Dry & Fold

This is our basic services which involves just washing, drying and folding your laundry and returned back to you within 48 hours of picking up. Your items are shrink wrapped after folding and you can choose to have us put them on hangers. This services is billed by the pound or load depending on your location.

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Dry Cleaning

You can have all or some of your items dry cleaned as part of the wash, dry and fold services you get on a regular basis or you could just order only dry cleaning where available. The prices vary based on the item being dry cleaned. To see the price list, please Click Here

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Ironing

Ironing is the least-liked household task after folding. There is nothing more embarrasing than showing up to an interview in a wrinkled shirt. Don't wear a wrinkled shirt around campus and look like a bum. As part of the Wash, Dry & fold service, we could iron any clothing items to smoothen them up and remove every wrinkle.

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Hand Wash

Perhaps the only thing more annoying than the the "dry clean only" label on your clothes is the "hand wash only" label. How exactly should you wash those delicates? At your request, we can hand wash selected items. This is not something you can do easily when living in a residence hall.

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Hang to Dry

Hanging to dry instead of using a dryer helps your clothing and linens last longer by eliminating some wear and tear on the fabric (saving you more money). We provide hang to dry services at your request.

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Choose Preferred Detergent

Do you have an allergy to specific detergent and maybe, only use an organic detergent? We let you specify your own detergent that will be used everytime we do your laundry. Cannot get any better than that.

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Special Care Tagging

If you need a clothing item handled specially, just print out our special care tag and attach it to the item before you place it in the bag for pickup. We will follow your instruction to the letter to ensure your satisfaction.

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Free Pick Up & Delivery

We pickup and drop off your laundry for free. No delivery charges unless we specifically indicate this when you place your order or we quote you for services.

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Why Do I Need Laundry Services?

Why should you pay for a laundry service when you can do your own laundry?

  • Free up time to enjoy other things
  • We provide special services like ironing, hang-to-dry, dry cleaning, hand washing that may not be avilable in the residence halls
  • If you are a freshman, adjust to college life easily not worrying about a mundane task like laundry
  • We are professionals and our services providers have an average 40 years doing laundry for others
  • Your clothing will last longer
  • Very affordable and worth every dime. Saves your money in the long run.

Laundry Hassles in College

Most colleges have free laundry facilities. Reasons it's a hassle to use the laundry rooms on campus:

How It Works

For those living in the residence halls or other university housing, a Dorm Mom representative will come to your building on a weekly basis to pick up your bag of laundry for the whole semester. We wash, dry and fold them at our facility and return your clean clothing to you within 48 hours of picking it up. The video below explains how it works:

Laundry Services: How It Works Video

Frequently Asked Questions

We have compiled a list of questions customers freqently asked us. If this does not help you, please contact us

Wash, dry and fold, dry cleaning, hand wash and ironing services.
Dorm Mom provide laundry services to college students and other individuals, busy professionals, families, senior citizens, businesses, group homes, summer camps and to college and university departments and labs.
Service is available at most Colleges and Universities and the communities surrounding them. To find out if service is available at your college or location click the Pricing link shown above.
For college students, we could pick up on a weekly, bi-weekly, monthly or on as needed basis. For all others, we pick up as often as you need us to. Some businesses require pickup multiple times a day.
A Dorm Mom representative will come to your building on a weekly basis to pick up your bag of laundry for the whole semester. We wash, dry and fold them at our facility and return your clean clothing to you within 48 hours of picking it up. For off-campus residents and non-students, we will come to your apartment or home to pickup and deliver your laundry.
Service starts the 2nd week of classes and done weekly through finals week.
Allow 3 - 5 business days before the initial service is scheduled. We could start sooner depending on available resources.
When you sign up for weekly services, we mail you a laundry bag that you use to put your clothes in everytime we do a pickup. For the first time or for one time services, you can put your clothes in a trash bag or some other laundry bag for the pickup. Use separate bags for laundry and dry cleaning.
We wash, dry and fold your laundry unless otherwise instructed. Your clean items will be returned folded and shrink wrapped. If you want them put on a hanger, it could be done for an additional fees.
We follow the care label on your clothing and dried based on the recommendation for the fabric to avoid shrinkage or damage to your clothing. You won't have to worry about shrinkage or colors running when we do your laundry.
When you sign up for weekly services, we mail you a laundry bag that you use to put your clothes in everytime we do a pickup. For the first time or for one time services, you can put your clothes in a trash bag or some other laundry bag for the pickup. Use separate bags for laundry and dry cleaning.
We wash, dry and fold your laundry unless otherwise instructed. Your clean items will be returned folded and shrink wrapped. If you want them put on a hanger, it could be done for an additional fees.
Your laundry is done by a professional who specialises in clothing care. Our providers have an average of 30 yrs experience in the laundry business; so be rest assured your clothing items are in safe hands.
Pickup and delivery is free for student on the semester plan. However, there is a round trip fee that ranges from $5 to $15 to pickup and deliver to non-student based on location.
Upon signing up for services and making a payment, you will be required to provide days and times that work to have your laundry picked up and delivered. We recommend you provide a window of atleast three (3) hours each day of the week to enable us flexibility in fitting you into our schedule. Someone will then call or email you to confirm the exact time within the available times that we can provide the service.
For students living on-campus, laundry pickup begins the second week of the semester and will continue weekly through finals week. Note that scheduling for the first time may be a little hectic as we are trying to figure out everyone's exact location; everything should run smoothly after the first pickup.
Dorm Mom will email, text or call you 24-hours before your scheduled pickup and on the day of the service. We will go to the student/client residence and pick-up their laundry. Laundry delivery scheduling will follow the same pattern.
You must inform Dorm Mom immediately as soon as you know you are not able to meet a scheduled pickup or delivery and we will select another day and time from the provided schedule. Note that a no-show for scheduled pickup and/or delivery will attract a fees that will be billed to your account.
No. Please call Dorm Mom's customer service for all of your inquiries to ensure fast action. The delivery person deals with a lot of people and the customer service center is better fitted to handle situations or rescheduling.
Laundry picked up will be delivered back to you within 48 hours of the pick up time. This times may be shorter or longer in some locations due to local factors but we will return within 48 hours 99% of the time.
No. For logistics reason, we will have to pick up and deliver to you at your location.
The semester plan is especially recommended for students where laundry is picked up and done once a week for the entire semester. Most students opt for the Normal Load (15 lbs per week). You can change your plan depending on your usage.
The Pay-as-you-go plan is the only plan available for non-student. You per based on the number of pounds of laundry you turn into us.
Students have four (4) choices on poundage selection depending on the amount of laundry they generate each week. The options are light load (up to 10 lbs), normal load (up to 15 lbs), medium heavy (up to 20lbs) and heavy load (up to 25 lbs).
Yes, plans can be change anytime to meet the needs of the client.
Plan can be changed as many times as you see fit.
It will be effective on your next laundry pickup.
Yes. Dorm will subtract the cost of the new plan from the old plan and make the appropriate refund.
Plans can be changed the student in “My Account” or by sending us an email notification or calling Dorm Mom customer service.
No. Please visit your Dorm Mom account to see if the change has been made.
Please inform Dorm Mom and we will make the change immediately as well as applying it that week’s laundry service.
The price of the service varies from college to college. Click on the pricing link above to view specific price information.
Students are billed for the semester while most non-students pay based on usage per pound. The price charged to students for the service is a flat rate for the whole semester. Students can opt to be billed on a per pound basis if that plan is available at their college.
For colleges on the semester system, it covers 14 weeks of weekly services beginning the 2nd week of classes through finals week.
Dorm Mom laundry service is a prepaid service. Students are required to sign up and pay for the services before we begin picking up their laundry. For non-students, we charge the delivery fees prior to the initial pick-up and then bill per pound when the laundry is done but before it is delivered back to the customer.
Services can be paid for online with any major credit or debit card. If you need to pay by check, allow the check to clear before we can begin providing the services.
No, payments can be made only with a major credit, debit card or certified check.
Payment is normally taken in full, but Dorm Mom will work with clients to make service available in any way possible. Client will have to call customer service to inquire about payment options in their location.
No. Dry Cleaning and ironing are billed separately from normal wash, dry and fold service.
No. There is an additional fee for comforters and blankets. Comforters are usually $18 each to launder but this price may vary from place to place.
Other Charges If Used
Overage $1.40 - $2.00 per lb. based on location
Ironing $3.00 per item
Hand Wash $3.00 per item
Hang to Dry $1.50 per item
Comforters $18.00 each
Every Dorm Mom client is required to have a credit card on file and additional services could be billed to this card and a receipt emailed to you to confirm the charges. You can turn off automatic billing to enable you review every bill before it is processed. Services that could be an additional charge include comforters and blankets, ironing, dry cleaning, hand-wash, hung-to-dry, items put on hanger, button repair, no-show penalties and other service add-ons.
Yes, we do provide laundry a bag for the laundry service.
Each order will receive one laundry bag.
Yes, you can order as many bags as you want for an additional fee.
Laundry bags are free for the initial order. After that, there will be a $10 fee or more per bag.
Call customer service or send a request email to info@dormmom.com
Depending on poundage selection, we will mail a laundry bag that corresponds to the selection.
All washable items can be placed in your Dorm Mom laundry bag. Please inform your Dorm Mom pickup person about clothing that required extra care such as dry cleaning.
Yes, clients are responsible for making sure their laundry is within their poundage limit
Dorm Mom will charge an overage fee. When there is an overage on the number of pounds done, we will charge $1.40 per pound on average, but this amount varies by college.
Only one-time clients can you use their own bag. Also, if you order laundry service and have not receive a bag before your normal pickup, you can use your own bag until Dorm Mom provides one.
No. One-time clients will have to purchase a laundry bag or use their own.
Yes. Dorm Mom will provide a name tag or some sort of identification label for each client.
Yes, Dorm Mom provides dry cleaning service.
No. Dry cleaning is separate from the regular wash, dry and fold service
Pre-ordered dry cleaning at the base rate only covers regular dry cleaning items like shirts and pants. Specialized items such as Winter Coats, Suits, Sweaters, Gowns, Blouses may be dry cleaned at a higher rate. Pre-ordered dry cleaning does not cover these special items. Balance from pre-ordered dry cleaning may be applied to the cost of specialized dry cleaning. The amount of $4.95 advertised for pre-paid drycleaning is for regular items like Men's Shirt, Slacks, Pants and Women's Skirts only. Prices are subject to change depending on fabric e.g silk or cashmere. Dry Cleaning rates are as shown below:
ItemPrice
Shirts and Pants$4.95 Per item
Blouses$7.25 Per item
Sweaters, Sports Jackets$8.95 per item
Scarfs, Ties$10.75 per Item
Two-Piece Suit, One-Piece Dress$14.95 per item
Yes, Dry cleaning can be ordered separately or without getting the wash, dry and fold service.
Yes. Laundry and Dry cleaning items will be picked up at the same time.
Yes, Only if dry cleaning is pre ordered and a minimum number of items turned in each week.
Yes, there a $10 fee for each dry cleaning bag.
Dry cleaning turnaround time is 3-5 days.
Yes, a minimum of 3 items must be turned in if a client only has dry cleaning service with Dorm Mom.
Dorm Mom will carry over unused dry cleaning to the next semester.
No. Dorm Mom will provide credits for unused dry cleaning.
Yes, we provide ironing services.
No, ironing is separate from the normal wash and fold service and there is separate charge for ironing.
Prices vary by location, but the charge for ironing starts at $2.50 per item.
Yes, ironing can be ordered alone or with your laundry service.
Ironing can be ordered as many times as you wish.
Ironing can be pre-ordered with the laundry service or alone.
Yes, same representative will pickup both ironing and laundry item.
A bag will be provided to clients who only have ironing service with Dorm Mom. There will be a charge for the bag.
Yes. Bag for ironing will cost $10.
The turnaround time for ironing will be 24 to 48 hours.
Clients with ironing only must turn in a minimum of 5 items each time.
Dorm Mom will carry over the unused ironing to the next semester.
No. Dorm Mom will provide credits for unused ironing service.
Yes, you can tell us what detergent you want us to use. We will use your preferred detergent if possible.
When you sign up, there is an option to let us know your preferred detergent.
Yes, you can make detergent select call Dorm Mom customer service to make a selection or make changes to you account by logging into your Dorm Mom account.
Yes, client can select if they want bleach or not during sign the sign up process?
Yes, call Dorm Mom customer service or make changes in your Dorm Mom Account under “My Account.”
Yes, you can make bleach select call Dorm Mom customer service to make a selection or make changes to you account by logging into your Dorm Mom account.
Dorm Mom care for clothing according the recommended care instruction to insure clothes are not damage and look new for a long time.
We tag our laundry bag so they can be identified at all times. Dorm Mom provides an inventory form to make sure clients get back whatever they gave us all the time.
Yes, but only if the lost is caused by Dorm Mom.

Weekly Service Pricing

You can select a weekly laundry plan from the choices shown below. Note that you can change your plan at any time from your "My Account" page. You just pay the difference in price or we make a refund if downgrading.

Light Load
$17.99 per week

  • Frequency: Weekly
  • Poundage Limit: 10 lbs/week
  • Price Per Pound: $1.80
  • Overage Charge: $1.90/lb
  • # of Weeks Left: 15
  • Sample Items:
    • 3 Pairs of Jeans
    • 1 Pairs of Shorts
    • 2 Button-Down Shirts
    • 5 T-Shirts
    • 9 Pairs of Underwears
    • 7 Pairs of Socks
    • 1 Towel
Select
Normal Load
$22.50 per week

  • Frequency: Weekly
  • Poundage Limit: 15 lbs/week
  • Price Per Pound: $1.50
  • Overage Charge: $1.68/lb
  • # of Weeks Left: 15
  • Sample Items:
    • 3 Pairs of Jeans
    • 4 Pairs of Shorts
    • 3 Button-Down Shirts
    • 5 T-Shirts
    • 9 Pairs of Underwear
    • 7 Pairs of Socks
    • 2 Towels
Select
Medium Load
$28.75 per week

  • Frequency: Weekly
  • Poundage Limit: 20 lbs
  • Price Per Pound: $1.44
  • Overage Charge: $1.55/lb
  • # of Weeks Left: 15
  • Sample Items:
    • 5 Pairs of Jeans
    • 5 Pairs of Shorts
    • 3 Button-Down Shirts
    • 8 T-Shirts
    • 9 Pairs of Underwear
    • 7 Pairs of Socks
    • 2 Towel
Select
Heavy Load
$33.99 per week

  • Frequency: Weekly
  • Poundage Limit: 25 lbs
  • Price Per Pound: $1.38
  • Overage Charge: $1.45/lb
  • # of Weeks Left: 15
  • Sample Items:
    • 7 Pairs of Jeans
    • 7 Pairs of Shorts
    • 5 Button-Down Shirts
    • 9 T-Shirts
    • 12 Pairs of Underwear
    • 10 Pair of Socks
    • 2 Towel
Select